1 Introduction

1.1    In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website.

1.2    This policy shall not create legally enforceable rights and obligations; rather, our usual practice in relation to the delivery of products is indicated in this policy.

2 Free delivery

2.1    We offer free standard delivery to all mainland UK addresses on all orders over GBP 50.

2.2    We also offer free standard delivery to all European addresses on all orders over GBP 100.

2.3    All other orders will be subject to delivery charges as detailed in Section 5.

3 Delivery methods and periods

3.1    The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:

(a)    if your delivery address is in the UK, we will use Royal Mail Signed For 2nd Class Delivery, and the typical period for delivery of products by this method is 3 working days.

(b)    if your delivery address is in Europe, we will use Royal Mail International Tracked & Signed, and the typical period for delivery of products by this method is 3 to 5 working days.

(c)    if your delivery address is in the rest of the world, we will use Royal Mail International Tracked & Signed, and the typical period for delivery of products by this method is 5 to 7 working days.

3.2    If you place your order by 2pm GMT/BST on a working day, these time periods run from the close of business on that day; if you place your order after 2pm GMT/BST on a working day, or on a non-working day, these time periods run from the close of business on the next following working day.

3.3    The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.

4 Delivery charges

4.1    Delivery charges will be calculated by our website and automatically applied to your order during the checkout process, or alternatively quoted by us.

4.2    Applicable delivery charges will depend upon the location of the delivery address.

4.3    Our delivery charges are as follows:

(a)    in respect of UK deliveries for orders below 50 GBP (Royal Mail Signed For 2nd Class Delivery), delivery charges will be 3.95 GBP.

(b)    in respect of Europe deliveries for orders below 100 GBP (Royal Mail International Tracked & Signed), delivery charges will be 10.15 GBP.

(c)    in respect of Rest of The World deliveries (Royal Mail International Tracked & Signed), delivery charges will be 12.45 GBP.

5 Delivery tracking

5.1    Delivery tracking is available upon request for an extra fee in respect of all orders for our products. Please contact us prior to placing the order if you wish to have this service for your delivery.

6 Receipt and signature

6.1    All deliveries must be received in person at the delivery address, and a signature must be provided.

7 Collection

7.1    If your products remain undelivered, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.

8 Delivery problems

8.1    If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify to you.

8.2    If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).

8.3    An indicative list of the situations where a failure to deliver will be your fault is set out below:

(a)    you provided the wrong address for delivery;

(b)    there is a mistake in the address for delivery that was provided;

(c)    the address for delivery is not reasonably accessible;

(d)    the address for delivery cannot safely be accessed;

(e)    if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or

(f)    if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.